Housekeeping Services FAQs Answered.

Certainly! You are more than welcome to provide your own cleaning supplies and equipment. Add preferred cleaning products and equipment when booking for worry-free cleaning services by professional cleaners. We want to make sure that your cleaning experience with us is as convenient and enjoyable as possible.

Absolutely! If you won’t be at home during the scheduled housekeeping services, you can either leave a key in a safe location or give a key to your Fresharoo. We understand that trust is an essential factor when it comes to granting access to your home, so you can have confidence in our team of professional and reliable Fresharoos at any time.
However, we recommend that you only provide a key for regular cleaning services. For one-off or occasional cleanings, it’s best to be present during the cleaning service, as we want to ensure that you are completely satisfied with the service provided.

To ensure that we can reserve a Fresharoo for your scheduled cleaning service, we kindly ask that payment be made prior to the day of service. This will help us to efficiently manage our resources and provide you with the best possible service. Thank you for your cooperation!

Ideally, it is recommended to make payment prior to the scheduled day of your regular cleaning service. However, if that’s not possible, you can always make the payment on the day of the service. It’s always a good idea to confirm the payment arrangement with the Fresharoo beforehand to ensure a smooth and hassle-free transaction.

No, it’s completely up to you whether or not you are present during the regular or casual cleaning service. If you are unable to meet your Fresharoo in person, you can simply leave a note indicating the location of the cleaning equipment and products.
Prior to the day of the cleaning, please feel free to provide us with any necessary instructions for accessing your property. You can let us know which way is the most convenient for us to get to your home. We want to make the cleaning process as seamless and hassle-free as possible for you.

Yes, you can certainly request housekeeping services on Saturdays. However, availability will depend on the schedule of our professional Fresharoos. Please note that additional fees may apply for weekend bookings.
Unfortunately, we are unable to offer cleaning services on Sundays, as this is the day when our Fresharoos take a well-deserved break to rest and prepare for the upcoming week. Thank you for your understanding!

The amount of cleaning work that can be done on the scheduled day will depend on several factors, such as the duration of the service and the level of attention to detail required. The scale and condition of the property will also influence the amount of work that can be done.
It’s important to note that the service time will vary based on the specific task list for your property. Our team of professional cleaners will take into account the size and condition of your property and adjust the cleaning plan accordingly.
The cleaners will provide feedback if any changes are required during the cleaning to ensure that they meet your expectations. We strive to provide you with the best possible service and ensure that your property is sparkling clean by the end of the session.

If you need to reschedule your cleaning service, please reach out to us as soon as possible so that we can accommodate your request. It’s important to keep in mind that our Fresharoos schedule their cleaning appointments a day in advance.
Providing us with enough notice would be greatly appreciated and would allow us to adjust our schedule accordingly. We understand that sometimes unexpected events can arise, and we’ll do our best to find an alternative time that works for you. Thank you for your cooperation!

Not to worry! Our Fresharoos are comfortable working around pets. We understand that pets are a part of your family and we’ll do our best to ensure their safety and comfort during the cleaning process.
Please let us know if your pet will be indoors or outdoors during the cleaning service. You can leave a note for us with any special instructions or requests, and we’ll make sure to take them into account during the cleaning. We want to ensure that both you and your furry friend are happy with the results!

Absolutely! If you book regular cleaning services, we’ll do our best to assign the same Fresharoo to your cleaning sessions whenever possible. We understand that having a familiar face can make the cleaning process more comfortable and convenient for you.
However, please note that in certain circumstances, such as the Fresharoo being ill or on holiday, we may need to assign a fill-in Fresharoo to your session. Rest assured that all of our Fresharoos receive the same level of training and preparation, and will be fully equipped to meet your housekeeping needs.

Absolutely! If you ever feel like you would prefer a different Fresharoo for your cleaning session, just let us know, and we will do our best to accommodate your request and arrange a new Fresharoo for you. We want to make sure that you are completely satisfied with the service and the Fresharoo assigned to your home.

Absolutely! All of our Fresharoos go through a thorough recruitment process, which includes face-to-face interviews, background checks, and identification checks. We are proud to say that all of our house cleaners are currently police certified, ensuring the safety and security of our clients and their homes.

When you book our Vacate Cleaning service, you can expect our Fresharoos to perform a thorough clean of your property to meet the requirements of your end of lease inspection.
The scope of work includes cleaning of all areas of the property such as the kitchen, bathrooms, bedrooms, living areas, and outdoor spaces. Our Fresharoos will also pay attention to detail, ensuring that all surfaces, fixtures, and appliances are cleaned and polished to a high standard.
Rest assured, our Fresharoos have experience working with real estate agents throughout Australia, so we know what it takes to deliver a vacate cleaning service that meets their expectations.

Usually moving out or end of lease cleaning services would charge a flat fee ranging from $545 for studio to over $8.5 for four-bedroom houses.
The expense of employing a professional end of lease Fresharoo depends on the scale of the property.
Real Estate agents have high standards when undertaking end of lease inspections, hence a thorough detail-clean is a must.

Vacate cleaning can be time-consuming, especially for larger properties that may require more than 12 hours of work. We want to ensure that we deliver a thorough and efficient service to meet your end of lease requirements.
Regarding the number of cleaners, we charge a full rate for our end of lease cleaning services, which means you can request one or more cleaners depending on the workload. We want to make sure that we provide a tailor-made service that meets your specific needs and requirements.

Sure, we require payment upfront before our team starts the job. This is to ensure that we can efficiently carry out the cleaning according to the agreed booking and assist you until your property is handed over.
We understand that moving out can be a stressful time, so we aim to make the payment process as convenient as possible for you. You can make payment via credit card or bank transfer before the cleaning begins.

Absolutely! We understand that receiving a punch list from your real estate agent can be overwhelming, but it is a normal part of the move-out process.
Our Fresharoos have experience in handling these lists and will work diligently to address and fix all items to the best of their ability.
Simply provide us with the list and we will make sure to take care of any cleaning tasks that are still outstanding. Don’t worry, we’ve got you covered!

Oh boy, do we love to clean! Fresh Aroma Cleaning Services is a one-stop-shop for all your housekeeping needs. We’ve got an amazing team of Fresharoos who are passionate about keeping your homes sparkling clean.
Our online platform makes it super easy for you to book a cleaning service and choose the Fresharoo who will come to your home. We offer personalised cleaning services tailored to your specific needs and requirements.
And guess what? Our best asset is our affordable prices! You don’t have to break the bank to get top-notch cleaning services. So, sit back, relax, and let our Fresharoos work their magic in your home.

Absolutely! At Fresh Aroma Cleaning Services, we work with independent housekeeping professionals called Fresharoos.
They have complete control over their own schedule and the cleaning jobs they take on. Although Fresharoos are not our employees, we are dedicated to connecting them with clients who require their services. And if you’re interested in becoming a Fresharoo yourself, you can apply easily through our website.

Certainly! In Australia, the average cost of housekeeping services is around $50 per hour, with a minimum of 2 hours, costing $105. A monthly cleaning services, it can cost around $205 for 3 hours with an average cost per hour of $65.
For spring cleaning, the cost can vary depending on the size of your house and level of detail required. As an example, a 2 bedroom and 1 bathroom house could cost from $450, while a 4 bedroom and 2 bathrooms could start from $835.
Finally, end of lease cleaning services usually require a lot of work and the cost can vary depending on the level of cleaning required. It’s best to get a quote from Fresh Aroma Cleaning Services to determine the exact cost.

Freshroo is a term used by Fresh Aroma Cleaning Services to refer to the cleaning professionals who work with the company as independent contractors. Fresharoos are skilled and experienced individuals who have been carefully selected by Fresh Aroma Cleaning Services to provide high-quality cleaning services to their clients.
Fresharoos are dedicated professionals who take pride in their work and are committed to delivering exceptional customer service. They have the flexibility to choose their preferred time slots, and they have the freedom to accept or reject offers as they see fit, allowing them to take control of their careers and achieve the work-life balance they desire.
Fresh Aroma Cleaning Services values its Fresharoos and provides ongoing training and support to help them stay up to date with the latest cleaning techniques and tools. The company is dedicated to helping its Fresharoos succeed by providing a reliable platform for them to offer their services, and it is committed to maintaining a positive and collaborative work environment that encourages growth and development.
In summary, a Freshroo is a skilled and experienced cleaning professional who partners with Fresh Aroma Cleaning Services to provide high-quality cleaning services to customers. Fresharoos have the freedom to choose their preferred time slots, accept or reject offers as they see fit, and are supported by ongoing training and a positive work environment that encourages growth and development.