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We have a team readily available to answer your queries, whether you use the phone, email or contact form, get in touch with our House Cleaning Agency for any query, we are always happy to help.

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Based on 91 reviews

Frequently Asked Questions

Yes absolutely, it is best for you to have the required cleaning products and equipment for hygienic reasons and any specific type/brand preferences that you may have.

On the vacate cleaning will be a bit different, considering that the house will be empty our team provides all products and equipment.

Payment is due at time of service. Please pay by cash or direct deposit to the Fresharoo. If you are not home, just leave payment on the kitchen counter.

For vacate cleaning we accept debit and credit card, to be paid upon booking.

Yes you will. Although on a regular service, circumstances such as illness or holidays require a fill-in cleaner to attend your home.

Each cleaner receives the same training, and your home requirements will be met.

Our services are customisable to suit your needs and budget.

The amount of work accomplished depends on how much time is allocated for the service and attention to detail required.

We recommend keeping in mind that service time depends on the property’s size, condition and list of task to do.

During the cleaning, the cleaners will provide feedback if any time adjustments are required.

Of course you can! just let us know and we will arrange another cleaner for you.

Its your choice.

If you cannot meet the cleaner at arrival to discuss your needs, please leave a note with a list of tasks to do describing the location of equipment and products.

Access to your home should be arranged prior to the cleaning day. Let us know what is easiest for you.

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